Billing
We know that you will have questions regarding your ambulance ride. Below are a few of the most frequently asked questions regarding ambulance billing.
Ambulance Billing
Frequently Asked Questions
Who is Speclin Billing & RCM, LLC?
Speclin Billing & RCM LLC is Mutual Aid’s revenue cycle management partner located in Scottdale, Pennsylvania. Speclin Billing & RCM LLC provides ambulance transport billing services.
Who can I call to discuss my ambulance bill?
- If your bill is from Speclin Billing & RCM LLC, call Speclin Billing & RCM LLC at 1-800-373-8927.
- If your bill is from Mutual Aid Ambulance Service, Inc., call 412-202-2810.
- Billing professionals are available between the hours of 8:00 AM – 4:00 PM EST Monday – Friday.
- A secure voice mailbox is available after hours. Calls will be returned the next business day.
How do I pay my ambulance bill?
Online
You have 24/7/365 access to our Payment Portal through our website at:
Using our portal, you can:
- Pay by debit/credit card, Health Savings Account (HSA), and virtual insurance card
- Set-up a recurring payment
- Update insurance information
- Submit an eSignature
- Update contact information
(example of Pay My Bill website shown below)
By Mail
- Mutual Aid Ambulance Service, Inc.
Mail your payment to Mutual Aid Ambulance Service Inc at 561 West Otterman Street, Greensburg, PA 15601. - Speclin Billing & RCM LLC
Mail your payment to Speclin Billing & RCM LLC at 409 Porter Avenue, Scottdale, PA 15683.Please include your invoice and any supporting documentation.
By Phone
- You can contact Patient Services for Speclin Billing & RCM LLC at 1-800-373-8927.
- You can contact Patient Service for Mutual Aid Ambulance Service, Inc. at 412-202-2810.
- Billing professionals are available between the hours of 8:00 AM – 4:00 PM EST Monday – Friday.
- A secure voice mailbox is available after hours. Calls will be returned the next business day.
If my insurance paid, why did I still receive a bill?
- If you have a deductible or copay, you will receive a bill for this amount.
- If you believe you received a bill in error, please contact Patient Services.
- You can contact Patient Services at Speclin Billing & RCM LLC at 1-800-373-8927.
- You can contact Patient Services at Mutual Aid Ambulance Services, Inc. at 412-202-2810.
- Billing professionals are available between the hours of 8:00 AM – 4:00 PM EST Monday – Friday.
- A secure voice mailbox is available after hours. Calls will be returned the next business day.
What do I pay if I have an annual membership subscription?
Memberships are valid for one year from the purchase date and are available at the following levels:
- Individual $55
- Family/Household $75
- Business – Call for a Quote
- Business memberships will treat your employees as members, this only applies while they are at work, and should ambulance services be required.
- This gives an added tax-deductible employee benefit.
Subscription Benefits
- Members receive a reduced rate of $325 plus $6 per mile for all non-emergency/non-covered transports; $440 plus $6 per mile for all emergency/non-covered transports, which will coincide with the current Medicare/Medicaid fee schedules.
- You must comply with all terms and conditions of your insurance carrier.
- Members are responsible for non-covered mileage charges in and outside of our coverage area.
- We reserve the right to do third party billing, which means we will still bill your insurance carrier.
- Members will be responsible for all insurance deductibles, 50% of copays and coinsurance over $200.
- Wheelchair van services are not covered as a membership benefit.
- Members are responsible to obtain physician authorizations and physician medical necessity certificates as required by their insurance carrier.
- If we respond to your residence/scene of an emergency and you accept treatment and refuse transport, you will be responsible for a discounted rate of $75.
- This Membership Agreement provides transportation benefits only. It is the member’s responsibility to pay for medical service and treatment charges that are not paid by the member’s insurance.
- Business memberships will treat your employees as members, this only applies while they are at work, and should ambulance services be required. This gives an added tax-deductible employee benefit.
Reciprocal Agreements
- Not a Mutual Aid Ambulance Service, Inc. member, but you are a member with your local EMS Provider. Mutual Aid will honor local ambulance memberships at the rates and conditions specified above. Call our Patient Services at 412-202-2810 with your membership information.